AI customer support for Instagram and WhatsApp stores.
Rodood.ai helps e-commerce brands reply instantly, answer repeated questions, handle complaints, and hand off complex conversations to humans — in Arabic, English, and Franco.
السلام عليكم، عندي سؤال عن ...
What sizes do you have for the...
I want to return my order and...
Order not received after 7 days — awaiting team review
عندي سؤال عن المقاسات المتاحة
أهلاً! المقاسات المتاحة هي S, M, L, XL 🎉
The problem
Your customers are messaging everywhere. Your team cannot reply fast enough.
Repeated questions all day
Your team answers the same size, shipping, and policy questions hundreds of times a day. Every reply is manual.
Important DMs get buried
High-value customers get lost in a sea of unread messages. You never know which DM needs urgent attention.
Arabic, English, and Franco — all at once
Customers write in three languages. Your agents need to switch context constantly just to keep up.
Complaints need careful handling
One careless response to a complaint can cost you the customer and your reputation. There's no room for error.
Slow replies lose sales
Customers on Instagram and WhatsApp expect instant responses. A 10-minute delay often means a lost sale.
No visibility across channels
WhatsApp, Instagram, and Messenger are all separate. There's no single place to see what's happening across all channels.
The solution
Rodood.ai gives your brand an AI support team.
Connect your channels, upload your brand knowledge, and let AI agents handle the first reply while your team stays in control.
AI replies instantly
Every message gets an instant, context-aware response — day or night, across all connected channels.
Answers FAQs and policies
Upload your shipping policy, return rules, and brand FAQs once. AI answers them correctly every time.
Handles product and size questions
AI knows your catalog, size guides, colors, and availability — so every product question gets a real answer.
Collects order details
When a customer wants to place or track an order, AI gathers all necessary details before passing to your team.
Creates complaint tickets
Complaints are handled with care. AI collects the details, creates a structured ticket, and escalates to humans.
Hands off to humans when needed
Your team can take over any conversation with one click. AI steps back — and re-activates when you're done.
Channels
Built for the channels your customers already use.
One platform. All your DMs. No switching between apps.
The primary channel for MENA shoppers. Handle product questions, orders, and complaints over WhatsApp.
- Inbound messages
- AI replies
- Human takeover
- Conversation history
Instagram DMs are where fashion brands live. Reply to story replies, DM questions, and order requests automatically.
- DM automation
- Story reply handling
- AI replies
- Human takeover
Messenger
Many MENA businesses still run on Facebook Pages. Rodood.ai keeps your Messenger inbox organized and auto-replied.
- Page inbox automation
- AI replies
- Human takeover
- Conversation history
AI Agents
Specialized AI agents for real support workflows.
Each agent handles a specific part of your customer journey. A central router decides who handles each conversation.
FAQ & Policy Agent
Answers shipping, return, exchange, and payment policy questions instantly — in Arabic, English, or Franco.
Product Agent
Knows your catalog. Answers product availability, colors, descriptions, and delivery timelines.
Size Guide Agent
Handles size questions for every product category. Gives personalized recommendations based on measurements.
Order Assistant
Collects name, address, phone, and order details from customers to prepare for fulfillment.
Complaint & Refund Agent
Collects complaint details, gathers evidence, creates a structured ticket, and escalates to your team for review.
Human Handoff Agent
Detects when a conversation needs a human — sensitive issues, frustrated customers, complex requests — and escalates.
Sensitive cases are always escalated to humans.
Rodood.ai does not guess on refunds, serious complaints, or uncertain cases. These are collected, structured, and handed to your team for review — never resolved automatically.
Human Handoff
AI handles the routine. Humans handle the sensitive.
Your team can take over any conversation instantly, reply manually, and re-enable AI when they're done. You stay in full control — always.
- AI handles FAQs, product questions, and routine replies automatically.
- One click to take over any conversation as a human agent.
- Re-enable AI when the sensitive part is resolved.
- Full conversation history visible to both AI and human agents.
Nour Khalid
via WhatsApp
عايزة ارجع الطلب بتاعي، مش زي ما اتقلتلي
أنا عارفة إنك مش راضية، هتساعدك في فتح بلاغ. ممكن تبعتيلي صور المنتج؟
شوفي كده
أهلاً نور، أنا أحمد من فريق الدعم. هفتح ليكي بلاغ الاسترجاع دلوقتي.
Description
Customer received wrong size (XL instead of M). Requesting exchange or refund. Photo evidence attached.
Evidence
Complaint collected. Ticket #1042 created and escalated to support team. Your team will review and respond.
Complaint Handling
Handle complaints safely, not randomly.
Rodood.ai collects every detail your team needs — order numbers, photos, descriptions — before creating a structured ticket and escalating it to a human for review. No guessing, no shortcuts.
- Collects customer name and phone number
- Collects order number
- Asks for complaint description
- Requests a photo when relevant
- Creates a structured complaint ticket
- Escalates to human team for review
- Never approves or rejects refunds automatically
Rodood.ai never approves refunds automatically. All refund and return decisions are made by your team, with full context from the AI-collected complaint.
Dashboard
See every conversation, complaint, and AI handoff in one place.
Your entire support operation — visible, searchable, and actionable from a single portal.
24
Active Chats
+8 today
347
AI Handled
94% of total
22
Human Handled
6% of total
8
Complaints
3 resolved today
6%
Escalation Rate
↓ from 14% last week
1.8s
Avg Response
AI-powered
Recent Conversations
Top Questions Today
Use cases
Made for social-commerce teams.
Whether you're a small Instagram store or an agency managing dozens of brands — Rodood.ai is built for how you actually sell.
Your most common use case
Fashion Brands
Handle size questions, color availability, delivery timelines, exchange policies, and returns — automatically, in Arabic and English.
DM-first businesses
Instagram Stores
Never miss an order DM again. AI reads every story reply, inbox message, and tagged comment, then replies instantly.
High-volume order handling
WhatsApp Order Teams
AI handles routine questions so your team focuses on high-value customers, complex orders, and fulfillment.
Reduce agent workload
Support Teams
AI resolves 80-90% of repeated questions. Your agents focus on what actually needs a human — complaints, escalations, VIP customers.
Manage multiple brands
Agencies
Manage AI support for multiple brand clients from one place. Each brand gets isolated data, custom AI, and separate team access.
How it works
Launch your AI support in days, not months.
No engineering team required. No months of setup. Just connect, train, and go live.
Connect your channels
Link WhatsApp, Instagram, or Messenger in minutes. Rodood.ai connects to your existing business accounts.
Add your brand knowledge
Upload your FAQs, product catalog, size charts, shipping policies, and return rules. Your AI learns your brand.
Customize AI behavior
Set your tone, handoff rules, and escalation triggers. Define when AI should step back and call a human.
Go live — AI replies instantly
From day one, every customer message gets an instant, context-aware reply across all connected channels.
Monitor and improve
Review conversations, complaints, and analytics from your portal. Spot patterns and refine your AI over time.
Pricing
Simple, transparent pricing.
Start small. Scale as your brand grows. No surprises.
Starter
For small brands starting with AI support.
- 1 channel (WhatsApp or Instagram)
- Up to 500 AI replies/month
- FAQ & Policy Agent
- Basic complaint handling
- Human handoff
- 1 team member
Growth
For growing brands with more conversations and team members.
- All channels (WhatsApp + Instagram + Messenger)
- Up to 5,000 AI replies/month
- All AI agents
- Advanced complaint & refund handling
- Human handoff + team inbox
- Up to 5 team members
- Analytics dashboard
Custom
For agencies and larger brands with advanced needs.
- Unlimited channels
- Unlimited AI replies
- All agents + custom agent training
- Multi-brand / agency management
- Priority support
- Custom integrations
- Dedicated onboarding
All plans include a personalized demo. Pricing is confirmed after understanding your volume and needs.
Safety & Control
Built with control, safety, and privacy in mind.
Your brand is always in control. AI works for you — not around you.
Tenant-isolated data
Each brand's conversations, tickets, and knowledge are strictly isolated. No data shared between accounts.
Human handoff — always available
Any conversation can be taken over by a human agent at any time. AI never blocks human access.
Role-based access control
Agents see only what they need. Admins manage team permissions, channel access, and brand settings.
No automatic refund approval
Rodood.ai collects complaint details and escalates. Your team approves or rejects every refund decision.
Secure platform credentials
WhatsApp, Instagram, and Messenger credentials are stored securely and never exposed to third parties.
Audit-ready conversation history
Every message, AI decision, and human takeover is logged. Full history available for review and compliance.
FAQ
Common questions.
No. Rodood.ai is a full customer support platform. It includes specialized AI agents for different workflows (FAQ, product, complaints, orders), a unified inbox, human handoff, complaint ticketing, and an analytics dashboard. It's built to replace your manual DM support — not just add a bot.
Ready to stop losing customers
in your DMs?
Give your brand an AI support team that replies instantly across WhatsApp, Instagram, and Messenger — and knows when to call a human.
No credit card required for the demo.